Legal
Terms of Service
Showing the version for Kuwait. The country at the top of the page changes it.
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Kuwait.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Lifestyle Food Company For Catering, West Abu Fatira Handicraft Area, Plot 521, 1st Floor, Mubarak Al Kabeer, Kuwait.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Free Trial refers to a limited period of time that may be free when purchasing a Subscription.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website and the mobile application.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Anona Diet, accessible from https://www.anonadiet.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Notice
The Company hereby informs the Customer that all calls and requests are recorded. The Company's employees are instructed to treat all valued customers with courtesy and respect. However, in all cases where a Customer's conduct amounts to verbal abuse, insult, or defamation, the Company reserves the right to take legal action against the offending party, and the recording shall be admissible as consensual evidence of its contents.
The Customer is kindly requested to abide by these terms and conditions. By accepting these terms, the Customer is bound to comply with and act in accordance with them in full, just as the Company undertakes to do the same. In the event that the Customer breaches any of these terms for any reason attributable to the Customer, or engages in any form of misconduct, abuse, or harassment directed at any employee of the Company, the Company shall have the right to cancel the subscription of its own accord, without prior notice to or approval from the Customer, and without compensation — with the sole exception of refunding any outstanding balance owed to the Customer, if applicable. The Customer acknowledges that, in such circumstances, the system will reject any subsequent subscription request submitted for the same reasons.
This is without prejudice to the Company's right to pursue legal action against the Customer in cases where the conduct amounts to verbal abuse, insult, or defamation. The recordings shall serve as evidence binding upon both parties.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
In case of any ingredients that you must avoid by medical instruction, you must inform us by writing.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
Your Information
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
Payments
All Goods purchased are subject to a one-time payment. Payment can be made through the methods shown at checkout, such as Apple Pay, KNET, Visa and MasterCard, or, where offered, a pay later provider (see "Pay Later").
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Pay Later
Where offered, You may pay for a Subscription in installments through a third-party pay later provider: Taly or Deema in Kuwait, and Tabby in the United Arab Emirates.
• Your installment agreement is with the provider and is governed by the provider's own terms, eligibility checks and any fees or late charges. The Company is not a party to it and does not provide credit.
• The amount due today and the installment schedule shown at checkout are provided by the provider.
• Discounts do not apply to orders paid through a pay later provider, including corporate discounts, loyalty discounts and coupon codes. A partner code may still be entered and recorded but gives no discount.
• Refunds for these orders are paid to the provider, which adjusts or refunds Your installments under its terms. The Refunds section otherwise applies.
Additional Terms
When subscribing, please make sure to be aware of the following limitations and requirements:
• Orders can only be delivered on the earliest date available or within 72 hours, whichever is later.
• It is Your responsibility to ensure that a meal is "frozen" or "paused" on time, which may not take effect for 72 hours.
• If you forget to select your meals, you may receive meals from a pre-selected list. This may or may not exceed your calorie limits and it is up to You to ensure that you follow your program correctly.
• By forgetting to select your meals, you forfeit your right to complain about Our meal selection for You should it not meet your requirements as our current system is not able to handle the complexity of user-specific automated selections.
• No changes can be made or guaranteed within the 72 hour period of making the change and the effect taking place. We may honor a late change at our sole discretion.
• We do not advertise a specific amount of Protein or Carbohydrate limit although you can count them on the website. We are not responsible for reaching a predetermined amount of Proteins or Carbohydrates in your meal plan.
Delivery Bags, Ice Packs and Deposit
Meals may be delivered in insulated bags with ice packs, which remain the property of the Company. The Company may charge a refundable deposit for them. Where it does, the amount is shown in the app.
• Please leave all bags and ice packs at Your delivery location for collection on Your last delivery day. You can also request a pickup at any time by contacting us.
• Any deposit charged is refunded once our driver records that all bags and ice packs have been collected.
• If any bags or ice packs have not been returned within 30 days after Your Subscription ends, any deposit charged may be forfeited in full.
Subscription Period
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will not automatically renew unless you renew it yourself through Our website. We may attempt to inform you to renew Your subscription but it is ultimately up to you to go through with the renewal.
Extensions and the Monthly Rate
If Your current Subscription is a 1-day or 6-day plan and You choose to extend it by 26 days, the extension may not be added to Your current Subscription. A new 26-day Subscription of the same package type may be created instead, starting the day after Your current Subscription ends, at the 26-day package price. Any other extension is added to Your current Subscription.
Subscription Cancellations
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
Billing
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
Allergens
We do not claim to, nor do We promise nor guarantee Our ability to ensure an allergen-free experience to any of Our customers. While We take steps to keep common allergens separate, and while We take information regarding allergens through Our application and website, We also make every effort to warn and inform You about any and all allergens in our foods.
You should not subscribe to any of Our meal plans if You have any concerns regarding allergies or allergens. It is Your responsibility to make sure to consume allergy-free foods and while We do our best to inform You about all of the allergens in a specific meal, that does not guarantee nor even imply that We are ready to or even will remove or alter any ingredients to accommodate Your allergy.
Allergies are serious conditions with serious consequences and for that reason We clearly state, a third time, that We do not recommend nor advise that You subscribe to any of Our plans if You have any allergies. Should You decide to subscribe, You do so at Your own risk and absolve Us of any and all responsibility regarding allergens and their preparation.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Refunds
Please make a refund request via email (support@anonadiet.com) or phone (+965 2207 0030) and we will enact the refund within 30 days and we will use our third party payment solution provider to enact the refund request. Fees associated with payments such as the third-party payment fees and/or Visa/Mastercard fees will not be refunded. The payment will be returned to you within 30 days of the processing of the payment.
Refunds will be in the amount of days remaining on your account. An additional 1-2 days will be deducted if they are already prepared in our kitchen.
Free Trial
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.
You may be required to enter Your billing information in order to sign up for the Free Trial.
If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.
At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Promotions
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
User Accounts
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Intellectual Property
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the State of Kuwait, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By email: support@anonadiet.com
By phone number: +965 2207 0030
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: United Arab Emirates.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Anona Catering Services LLC, Office S.6, Al Quoz Industrial Fourth, Bur Dubai, Property of Dub Real Estate, Dubai, UAE.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Free Trial refers to a limited period of time that may be free when purchasing a Subscription.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website and the mobile application.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Anona Diet, accessible from https://www.anonadiet.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Notice
The Company hereby informs the Customer that all calls and requests are recorded. The Company's employees are instructed to treat all valued customers with courtesy and respect. However, in all cases where a Customer's conduct amounts to verbal abuse, insult, or defamation, the Company reserves the right to take legal action against the offending party, and the recording shall be admissible as consensual evidence of its contents.
The Customer is kindly requested to abide by these terms and conditions. By accepting these terms, the Customer is bound to comply with and act in accordance with them in full, just as the Company undertakes to do the same. In the event that the Customer breaches any of these terms for any reason attributable to the Customer, or engages in any form of misconduct, abuse, or harassment directed at any employee of the Company, the Company shall have the right to cancel the subscription of its own accord, without prior notice to or approval from the Customer, and without compensation — with the sole exception of refunding any outstanding balance owed to the Customer, if applicable. The Customer acknowledges that, in such circumstances, the system will reject any subsequent subscription request submitted for the same reasons.
This is without prejudice to the Company's right to pursue legal action against the Customer in cases where the conduct amounts to verbal abuse, insult, or defamation. The recordings shall serve as evidence binding upon both parties.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
In case of any ingredients that you must avoid by medical instruction, you must inform us by writing.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
Your Information
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
Payments
All Goods purchased are subject to a one-time payment. Payment can be made through the methods shown at checkout, such as Apple Pay, Visa and MasterCard, or, where offered, a pay later provider (see "Pay Later").
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Pay Later
Where offered, You may pay for a Subscription in installments through a third-party pay later provider: Taly or Deema in Kuwait, and Tabby in the United Arab Emirates.
• Your installment agreement is with the provider and is governed by the provider's own terms, eligibility checks and any fees or late charges. The Company is not a party to it and does not provide credit.
• The amount due today and the installment schedule shown at checkout are provided by the provider.
• Discounts do not apply to orders paid through a pay later provider, including corporate discounts, loyalty discounts and coupon codes. A partner code may still be entered and recorded but gives no discount.
• Refunds for these orders are paid to the provider, which adjusts or refunds Your installments under its terms. The Refunds section otherwise applies.
Additional Terms
When subscribing, please make sure to be aware of the following limitations and requirements:
• Orders can only be delivered on the earliest date available or within 72 hours, whichever is later.
• It is Your responsibility to ensure that a meal is "frozen" or "paused" on time, which may not take effect for 72 hours.
• If you forget to select your meals, you may receive meals from a pre-selected list. This may or may not exceed your calorie limits and it is up to You to ensure that you follow your program correctly.
• By forgetting to select your meals, you forfeit your right to complain about Our meal selection for You should it not meet your requirements as our current system is not able to handle the complexity of user-specific automated selections.
• No changes can be made or guaranteed within the 72 hour period of making the change and the effect taking place. We may honor a late change at our sole discretion.
• We do not advertise a specific amount of Protein or Carbohydrate limit although you can count them on the website. We are not responsible for reaching a predetermined amount of Proteins or Carbohydrates in your meal plan.
Delivery Bags, Ice Packs and Deposit
Meals may be delivered in insulated bags with ice packs, which remain the property of the Company. The Company may charge a refundable deposit for them. Where it does, the amount is shown in the app.
• Please leave all bags and ice packs at Your delivery location for collection on Your last delivery day. You can also request a pickup at any time by contacting us.
• Any deposit charged is refunded once our driver records that all bags and ice packs have been collected.
• If any bags or ice packs have not been returned within 30 days after Your Subscription ends, any deposit charged may be forfeited in full.
Subscription Period
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will not automatically renew unless you renew it yourself through Our website. We may attempt to inform you to renew Your subscription but it is ultimately up to you to go through with the renewal.
Extensions and the Monthly Rate
If Your current Subscription is a 1-day or 6-day plan and You choose to extend it by 26 days, the extension may not be added to Your current Subscription. A new 26-day Subscription of the same package type may be created instead, starting the day after Your current Subscription ends, at the 26-day package price. Any other extension is added to Your current Subscription.
Subscription Cancellations
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
Billing
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
Allergens
We do not claim to, nor do We promise nor guarantee Our ability to ensure an allergen-free experience to any of Our customers. While We take steps to keep common allergens separate, and while We take information regarding allergens through Our application and website, We also make every effort to warn and inform You about any and all allergens in our foods.
You should not subscribe to any of Our meal plans if You have any concerns regarding allergies or allergens. It is Your responsibility to make sure to consume allergy-free foods and while We do our best to inform You about all of the allergens in a specific meal, that does not guarantee nor even imply that We are ready to or even will remove or alter any ingredients to accommodate Your allergy.
Allergies are serious conditions with serious consequences and for that reason We clearly state, a third time, that We do not recommend nor advise that You subscribe to any of Our plans if You have any allergies. Should You decide to subscribe, You do so at Your own risk and absolve Us of any and all responsibility regarding allergens and their preparation.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Refunds
Please make a refund request via email (support@anonadiet.com) or phone (+971 4 614 3000) and we will enact the refund within 30 days and we will use our third party payment solution provider to enact the refund request. Fees associated with payments such as the third-party payment fees and/or Visa/Mastercard fees will not be refunded. The payment will be returned to you within 30 days of the processing of the payment.
Refunds will be in the amount of days remaining on your account. An additional 1-2 days will be deducted if they are already prepared in our kitchen.
Free Trial
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.
You may be required to enter Your billing information in order to sign up for the Free Trial.
If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.
At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Promotions
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
User Accounts
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Intellectual Property
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the United Arab Emirates, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By email: support@anonadiet.com
By phone number: +971 4 614 3000